Connect WhatsApp Business Cloud API for approved-template campaigns, sequences and signed delivery updates. Add optional AI text replies powered by QCall.
Use your Business Cloud API access, WABA ID and phone-number ID. Verification checks that the phone belongs to that business account. Configure the connection-specific callback and signing details for incoming text and delivery updates.
Start outreach with an approved WhatsApp template. Current templates support text body parameters; dynamic header and button parameters are not supported. Approval, account access and WhatsApp usage fees remain with the provider.
Follow the conversation and its delivery state
Choose an eligible consenting CRM audience for a template campaign or sequence. Signed callbacks add delivery/read states and incoming text to activity. Incoming replies stop future follow-ups, while STOP and equivalent requests permanently suppress that channel for the contact.
Delivery is distinct from acceptance. Callback processing deduplicates messages and preserves ordered receipt states. Configure the Meta callback before relying on live receipt or incoming-reply behavior.
Add optional AI text replies
Enable business instructions for replies powered by llm.qcall.ai, which needs no API key. Preview a response before enabling automation. The connection shows which incoming text and business instructions are sent to the model. AI replies are limited to an incoming 24-hour conversation window.
AI cannot execute tools or grant workspace access. Limits are shared with campaign sends, and follow-ups respect opt-outs. This release does not include a conversation handoff inbox.
